Christmas

Yes, Virginia, there is a Santa Claus, but beware the Ghost of Christmas Eve newsroom Baileys Irish Cream liqueur

 In response to a query, I wrote here yesterday about my usual Christmastime traditions over the years, and how some of my traditions date back many years, while others are of much more recent vintage, and are perhaps best described as being on the road to becoming tradition, although exactly where that demarcation line is drawn, is not completely clear to me. Christmas traditions are important, but not immutable, I think. To some extent, they seem to me to be dependent on where we are both in life, as it were, and geography, which even in a very virtual world, still matters.

While I touched on food, be it sausage meat dressing or stuffing for Jeanette’s perfectly cooked juicy Christmas turkey, Land O’Lakes sour cream cornbread, Christmas fruitcake, whether it be from the monks of Le Magasin de l’Abbayea Val Notre-Dame in Saint-Jean-de-Matha, Quebec, or my local Safeway’s honey and ground almond marzipan-icing topped offerings; as well as the classic Christmas movie genre, I might well have added a few more traditions I developed over the years that festively often blended the personal and professional, private and public.

Ecclesiastes (hello Qoheleth, hello King Solomon?) had it about right, I think, when whosoever he was wrote, “To every thing there is a season, and a time to every purpose under the heaven.” In terms of the Christmas season for many that means travelling long miles only to be thrust together in close quarters with other annually seasonally-close family members and friends who hold somewhat different cultural, political, sports or even religious beliefs than you do. In terms of the latter, this happens even among Christians, hard as that may be to believe, marking the birth of our saviour some 2,000-plus years ago in Bethlehem – or is it Nazareth? Take your pick. The Gospels of Saint Matthew and Saint Luke opt for Bethlehem, while Saint Mark and Saint John seem to lean more toward Nazareth.

As for the year, month or day of Jesus’ birth, you can likely rule out Dec. 25 for the latter two and settle on sometime between 7BC and 4BC for the year. Pope-emeritus Benedict XVI, in his book, Jesus of Nazareth: The Infancy Narratives, published in November 2012, wrote Jesus was born several years earlier than commonly believed because the entire Christian calendar is based on a miscalculation by a sixth-century monk known as Dionysius Exiguus, or in English, Dennis the Small.

Fast-forward a couple of thousand years and it is Christmas 1996. I am working as the managing editor of The Kingston Net-Times, during the pioneering days of Canadian online journalism. From day one, we published no print edition and our local stories in that groundbreaking digital newspaper were updated on the fly throughout the day, but there were few bells and whistles, as very, very few of our online readers had cable broadband internet in 1996. Who remembers dial-up?

On Christmas Day 1996, I was called at home by a father who read us online and wondered if we could take a few minutes to put up the famous “Yes, Virginia, there is a Santa Claus,” letter to the editor and the editorial response for his young daughter.

The letter and editorial had long been in the public domain. So we did. On Christmas Day. Eight-year-old Virginia O’Hanlon wrote the long-ago letter to the editor of the New York Sun, and the quick response was printed as an unsigned editorial Sept. 21, 1897. The response of veteran newsman Francis Pharcellus Church has since become history’s most reprinted newspaper editorial.

The following year at Christmas 1997, I was back in Peterborough, Ontario at the Peterborough Examiner, a print-only daily newspaper back in those days, where I had worked previously from 1985 to 1989. During my first stint, I was the court beat reporter. Now, I was the city hall reporter. The Examiner, of course, was the paper Robertson Davies edited between 1942 and 1955. It was while editing the Peterborough Examiner that Davies, considered by townspeople as an eccentric bearded figure in the small-town world of Peterborough in the 1940s, would establish himself as one of Canada’s most important 20th century literary figures with the creation and development of his Samuel Marchbanks character, mining his daily newspaper experiences in the Queen of the Kawarthas for many of the characters and situations, which would appear in his novels and plays.

On Dec. 23, 1997, I was at a dinner party hosted by the late playwright Rhonda Payne at her home on Parkhill Road East in Peterborough. I had met Rhonda, author of the play “Stars in the Sky Morning,” a tale of the hardships of women on the Northern Peninsula of Newfoundland, a month earlier at Karen Hicks – at another dinner party. The National Post described Rhonda in 1999 as a “national treasure” and if ever there was a bon vivant, it was Rhonda, which is why the evening was so convivial and is perhaps what induced me to have more red wine at dinner than I might normally during the work week. You see, the Examiner had a long tradition of its own of granting employees what was quaintly termed “early leaving” at noon on both Christmas Eve and New Years Eve. What’s an extra glass, or maybe even two, of red, I thought to myself? Tomorrow is Christmas Eve, and really, how hard can it be? All I have to do is more or less physically show up in the newsroom for the half-day morning.

When I got home from Rhonda’s dinner party that night, the red light was flashing repeatedly and rapidly on my old General Electric answering machine (I think voicemail existed, but was still in its early years). It seemed odd to have so many messages awaiting receipt, but I went ahead and pushed the play button. Lo and behold it was Jim Hendry, then city editor of the Examiner, telling me that there was going to be a press conference at 8 a.m. Dec. 24 at the Peterborough County courthouse with City of Peterborough and County of Peterborough officials on hand to answer questions about the province seizing welfare files earlier in the day on Dec. 23. Many of the details are blurry after 22 years, but I believe welfare was perhaps a shared city-county municipal responsibility in those days, and the province was intent on upsetting that apple cart through shifting responsibilities and financial obligations between the two entities in what was called “downloading” in the days of the Harris government.

I barely survived the press conference. Once back in the second-floor newsroom of the old Peterborough Examiner building at Hunter and Water streets, I quickly picked up the telephone on my desk, across from Jack Marchen, then the court reporter, to give the late Ron Chittick, then chief administrative officer of the City of Peterborough, a quick call before he vanished for Christmas, as I realized back in the office I had a couple of unanswered questions still. Jack Marchen had been sitting across the desk from me in the newsroom when I left in August 1989 and he was still sitting across the desk from me when I returned. Phil Tyson, who sat beside me when I left, was also sitting beside me when I returned.

Time elapsed had foolishly led me to forget one of Jack’s Christmas traditions, which I should have remembered from the 1980s. But eight years had passed since then and there had been the dinner party the previous evening. Jack, unofficially, of course, and off-the-record, if anyone asks, traditionally would walk around the newsroom the morning of Christmas Eve, a bottle of Baileys Irish Cream liqueur and white Styrofoam coffee cups in hand, to pass out some Christmas cheer to his friends and colleagues.

I’m not sure what I was thinking, or even if I was thinking, but I happily accepted my coffee cup full of Baileys, as Jack handed it to me, which in all fairness kind of looked like a cup of coffee for those like myself, who go heavy on the cream. I slugged it back in one gulp, which does in retrospect seem kind of odd if I actually thought it might be hot coffee, and my brain froze instantaneously – mid-sentence, mid-question to Ron. For a thirty-second eternity, or so it seemed, there was dead air on the phone line as I failed to articulate the remainder of the question I was posing to Ron.

That, friends, was tradition and Christmas Eve 1997.

A decade later, editing the Thompson Citizen and Nickel Belt News weekly newspapers here in Northern Manitoba, I resumed publishing the “Yes, Virginia, there is a Santa Claus” letter to the editor from 2007 to 2013, below a bold-faced and italicized introduction, which read:

“Editor’s note: Eight-year-old Virginia O’Hanlon wrote a letter to the editor of the New York Sun, and the quick response was printed as an unsigned editorial Sept. 21, 1897. The response of veteran newsman Francis Pharcellus Church has since become history’s most reprinted newspaper editorial. We, at the Thompson Citizen, are pleased to be part of that tradition and republishing it at Christmas has become an annual hallmark of the festive season for us here as well since Dec. 19, 2007. Merry Christmas, one and all.

John Barker.”

You can read it in full here at: https://www.thompsoncitizen.net/opinion/editorial/yes-virginia-there-is-a-santa-claus-1.1367424

While at the Thompson Citizen and Nickel Belt News, I also much enjoyed re-printing Garwood Robb’s “A special gift from years ago” as a guest “Soundings” column on the editorial page around Christmas. It opens: “My first teaching assignment was in Thompson in 1968. Mary was a student of mine. She was from an extremely poor and dysfunctional family who lived on the edge of town about a quarter mile from the town’s railway station.

“On the last day of school before Christmas holidays many of the students brought me gifts….”

The column was first published in the Grandview Exponent, which serves the communities of Grandview and Gilbert Plains in the Parkland region of Manitoba, on Dec. 20, 2005, and later republished in Garwood Robb’s blog, “In My Own Words,” which can be found online at either: http://garwood2009.blogspot.ca/2009/12/memory-from-long-agorevisited.html or https://www.thompsoncitizen.net/opinion/columnists/soundings-1.1360060

Garwood lived on Centennial Drive East in Thompson and taught at Westwood Elementary School from September 1968 to June 1972 when he moved to Winnipeg.

And while it is likely too soon to call it a tradition, I’ve become rather fond in recent years of re-posting on Facebook at least two YouTube videos: “Mog’s Christmas Calamity,” (https://www.youtube.com/watch?v=kuRn2S7iPNU&feature=share) based on author and illustrator Judith Kerr’s Mog, who first appeared in the book “Mog the Forgetful Cat,” in 1970, and who falls asleep on Christmas Eve, and unwittingly creates unimaginable chaos, leading the Thomas family to fear that Christmas will have to be cancelled, and Igniter Media’s “A Social Network Christmas,” an artistic take on how the story of the nativity might have read had a social network existed at the time of Jesus’s birth, which you will find here: https://www.youtube.com/watch?v=sghwe4TYY18

You can also follow me on Twitter at: https://twitter.com/jwbarker22

 

 

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Hotels, Libraries

Libraries and hotels: Different sectors, but value-added information is a hot, proprietary commodity for both

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In late 2006 and early 2007, I did some work in Trenton, Ontario for TeleTech Holdings Inc., an Englewood, Colorado-based company, as a high-speed Internet specialist offering technical support to their client, St. Louis-based Charter Communications, owned not by Bill Gates, but by Microsoft’s less famous co-founder, Paul Allen. The facility, which had just opened in May 2006 with more than 200 employees, had superb computers and desks and chairs, which ergonomically would put to shame any newsroom I’ve ever worked in.

Sadly, TeleTech closed that Trenton facility on Aug. 31, 2009, little more than two years after I arrived in Thompson, Manitoba. Why? “There is a change in the needs of the client. The work will be moved around to other centres,” TeleTech explained, adding the closure is “not a reflection” of quality of work completed at the Trenton centre. The closure came sandwiched somewhere between Outsourced, the 2006 romantic movie comedy, which won the best film award at the 2007 Seattle International Film Festival, and the one-season NBC sitcom by the same name that aired in 2010-11, telling the story of a fictional all-American company, Mid America Novelties of Seattle, outsourcing its call centre operation to Gharapuri in India.

Apparently newspapers aren’t the only type of business to go out of business. Or outsource their work to India. Although in the news biz it is more likely to be layout and production work, increasingly editing, and to a limited degree, at least so far, local reporting. The old real estate adage, “location, location, location,” which once seemed to apply to community newspapers, as much as your home, as where both were located was the most important factor in giving them value, in the case of papers for what was thought to be a unique commodity – local news – not so much anymore. Still, call me a Luddite, but it is hard to picture local council and school board meetings being covered remotely from 12 time zones away. Technically possible, yes; But likely on a wide scale? Probably not, although it has been done with some fairly unimpressive results to date.

Not long before I worked for TeleTech, I spent some time in 2005 and 2006 living in Amherst, Nova Scotia and Sackville, New Brunswick, both on the saltwater Tantramar marshes, and worked as a financial agent at Moneris Solutions in Sackville. I always marvelled at how I could walk into the lunchroom at Moneris in the remodeled red brick historic Atlantic Wholesalers building at 2 Charlotte Street, and pick up a hard copy of the Harvard Business Review off a shelf to read at lunch, or maybe chat over lunch with a fraud detection specialist about things like the language of a purchaser one of our merchants was dealing with half-way around the world being different from the primary language spoken in the location where the true IP is registered, etc., raising red flags for us. The other nice thing about both Moneris and TeleTech was they were “inbound” call centres – the client is calling you for help, as apposed to “outbound.” If you want to know the difference, ask a telemarketer.

My Moneris boss, Tom Rusted, had a M.Sc. in entomology, and was a black fly specialist, who in a career as a banker, had been involved in the pioneering rollout of mbanx in 1996 for Bank of Montreal, which was the first North America-wide virtual, full-service bank. Moneris Solutions, established in 2000, is a joint investment between RBC Royal Bank and BMO Bank of Montreal, and with more than three billion transactions a year from over 350,000 merchant locations, is Canada’s largest processor and acquirer of debit and credit card payments.

Moneris was a very different world than journalism, but not uninteresting by any means. I met a number of very bright and talented people at Moneris. Mind you, like the hotel industry where I devote my efforts now (along with the university library), Moneris is very much built on proprietary data – as much or even more so than the hotel business – and you couldn’t leave your computer without doing a “lock-and-walk.” Documents had to be turned facedown when you went away from your desk because there could be non-employee contractors or visitors in the building, although I can’t recall them letting many visitors in. Documents had to be paper shredded at the end of every shift. I remember not so long ago Googling the remodeled Moneris red brick historic Atlantic Wholesalers building at 2 Charlotte Street and no images came up for it! Sort of like Area 51 or Groom Lake, Nevada. My favourite story from that line of work was having a food and beverage manager from the Calgary Saddledome (now known as the Scotiabank Saddledome) call me at Moneris in Sackville because one of his concession clerks the night before at a Calgary Flames NHL hockey game had sold a fan a hotdog or something for $7 (in 2005-06) and the customer had paid by debit card.

The transaction had gone through not as $7 but $70,000 – immediately, of course, out of the customer’s bank account, courtesy of our Moneris point-of-sale (POS) hand-held terminal device.

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Too many zeroes punched in, I guess. The manager was totally beside himself, desperate to refund the customer and credit his bank account before he found out about the mistake. It would have been a lot simpler, of course, if he had paid with a credit card, not a debit card, because you wouldn’t need the credit cardholder physically present with their card to do the refund, unlike a debit card. Although even a credit refund for $70,000 wouldn’t be that simple given the staggering sum.

I remember the manager asking me how it could possibly have been approved on our end and gone through and telling him presumably the customer had the $70,000 in the bank account linked to his debit card, and the bank had obviously not imposed a daily withdrawal limit for him, like most customer have. The poor manager said, “I’m not even sure I could get a mortgage right now for $70,000, much less buy something on my debit card for that amount.” I told him maybe do a quick refresher with his clerk on punching in numbers on the Moneris terminal keypad a bit more slowly. One of my favourite non-journalism true work stories.

Whether community newspapers can continue to monetize with much success their local information remains something of an open question, but much of the rest of the world is ever increasingly living on proprietary data and value-added information. For hotels, think cloud-based hotel property management systems.

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But the phenomenon is, of course, much, much bigger than the for-profit private sector payment processing and hotel industries. Here at the university library, where we’re part of the institutional not-for-profit public sector, we’re also always dealing with proprietary information and data, albeit of a different type sometimes, in terms of copyright and intellectual property issues. Make no mistake; libraries monetize information. Want an inside-the-ballpark library term? Think GOBI3 (Global Online Bibliographic Information).

GOBI3 is an information source and bibliographic database that enables research libraries and consortia to have access to print and electronic titles.

A company called EBSCO, founded in 1944 and headquartered in Ipswich, Massachusetts, supplies a fee-based online research service with 375 full-text databases, a collection of 600,000-plus e-books, subject indexes, point-of-care medical references, and an array of historical digital archives. Last February, EBSCO bought Yankee Book Peddler, Inc. (YBP Library Services), located in Contoocook, New Hampshire, and founded in 1971 as a bookseller for academic libraries, providing books, collection management, and technical services in print and electronic formats to academic, research, and special libraries in the United States and internationally. There is also Midwest Library Service, out of Bridgeton, Missouri, a book jobber serving libraries since 1959.

You can also follow me on Twitter at: https://twitter.com/jwbarker22

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